TECHtionary University

Free Courses - "You can't sell what you don't know," Douglas Green - Publisher of Telecom Reseller News.  And added, "The more you know, the more you can sell."  In order to help Channel Partners know more to sell more, TECHtionary created a series of critical success of online courses proven to "increase revenues and reduce the length of the sales cycle."

TECHtionary has built a relationship with TBI-Telecom Brokerage Inc, the largest master agency in the U.S. TBI passes 70% of all commissions, bonuses and spiffs to the Channel Partner.  TBI represents all of the leading network services providers with a complete set of Local, LD, Internet, Data and advanced telephony SIP products.

Courses are free for agents of TBI-Telecom Brokerage Inc. where agents not only receive free training but commissions on network services delivered to customers.  For more information on this program, click here: http://www.tbicom.com/tbiu/  There is no limit to the number of employees who can attend the classes, however, each employee must be registered with TBI. 

To get started email cross@gocross.com or call Tom Cross at 303-594-1694.

Fee Courses - If you are not a Channel Partner or interested in this program, courses are available for a fee of $299 each per person for access of six months.  Courses are available for $99 Microsoft Partners and full-members of the SIP Forum.  Call for details.

Course titles include:

- CTM-Communications Technology Manager

Introduction to the Fundamentals of Digital Communications Technology

- WTM-Wireless Technology Manager

Job Training and Implementation of WiFi, WiMax, Cellular and IMS

- VBE - VoIP Business Executive 

Channel Provider & Partner Business Sales & Technical Strategies for VoIP-SIP

- STE - SIP Essentials - Technology Business Executive 

SIP Essentials - Comprehensive guide SIP-Session Initiation Protocol

- NDP-Network Design Professional

Planning for optical, routing, routing protocols and preparation for industry-wide Cisco, Microsoft, Avaya, Comptia and other certifications  

- OCS-Office Communications Server Complete

Indepth explanation of Microsoft OCS-Office Communications Server  

- Media Library

 Audio-video tutorials are available in number of media formats such as Adobe-Flash (.swf), .mp3 (audio only), iPod (.m4v) and Apple Quick Tim e (.mov).   

Overview and Reviews

This comprehensive curriculum is designed to prepare professionals for career positions as Network Engineer, Sales Engineer, IPT-Internet Telephony-VoIP-SIP Administrator-Network Manager, Network-Systems Administrator, Technical Manager, Network Analyst, Business Owner and others.  In addition, this Certification is of importance to professionals in Marketing, MARCOM, Public Relations, Product Management-Marketing, Technical Support, Training, Project Management and other areas.  

CTM-Communications Technology Manager is for new comers to the industry with little or no background in digital communications technology.

STE-SIP Technology Executive is for network administrators, managers, users and implementers of advanced IP internet telephony. 

VBE-Voice Business Executive is the only course was created to help channel partners better understand VoIP-SIP and to help them succeed in the VoIP-SIP business.  There is more than a year of research, interviews, discussions, meetings and presentations to channel partners, providers, manufacturer's and other interested parties in the VoIP-SIP industry.  VBE is a business strategy course that includes sales, marketing, technical issues and critical success issues needed to stay-in the VoIP-SIP business.   

WTM-Wireless Technology Manager is an indepth course on cellular technology (not selling cellular), WiFi-Wireless Fidelity, WiMax and other wireless technologies.  It is designed to help understand site planning, configurations, security and other issues.

OCS-Office Communications Server is the only online course available for Microsoft OCS.  OCS provides a fast-study approach to learning about this exciting new approach to telephony.  OCS combines courses from STE in one place.  OCS also has online labs to review installation.  In addition, TECHtionary faculty is available on a consulting basis to help with planning and implementations.

ADN-Advanced Data Networking is a technical course reviewing network services, routing, routing protocols, switching, security and other complex issues.

What Providers, Agents and Users are saying about these courses:  

According to Matt Jolly of Oxford Networks, “VoIP Business Executive course VoIP training to a new higher level. For example, there is nothing like the tutorials SIP available anywhere or from anyone. For the channel partner or customer, this course provides critical insights for successful implementation and management. The new user interface speeds learning allowing viewers to grasp complex concepts faster than ever before. With this course, VoIP providers can rapidly accelerate the learning process for their channel partners which in turn accelerate revenues. Now is the time for users and providers alike to make this course an integral part of their business operations.”  Matt Jolly - Oxford Networks
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“I am writing regarding Tom Cross and the online training and VoIP/SIP course. By far this is the best program in place, as Tom is one of the most recognized trainers in the United States for VoIP/SIP. It might be worth to add this course to your sign-up package for agents around the country not only as a profit center but something that you could co-brand and have a "leg-up" on your competition.”  Bill Bowyer - CEO – VoIP in America

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“The SIP/VoIP courses are more than a superb primer on VoIP/SIP technology; they are an indepth business plan for a VoIP/SIP implementation. In addition, the VoIP/SIP diagnostic and troubleshooting guide is the most thorough approach to VoIP QoS available. I need information that informs but does not overwhelm. Information that guides but not drives you away. The courses provide insights and actionable information that has helped me get the technology we need sooner but saved me a considerable amount in understanding what we didn't need. The SIP course especially is a valuable one which provides much needed information in a readily understandable format.”  Paul Daubitz - President – ATI-TeleManagement

About TECHtionary.com

For more information on this program, call Tom Cross at 303-594-1694 or cross@gocross.com.  Site licenses, customizing, onsite delivery and large student discounts available, call for details.

TECHtionary.com produces dealer and customer training programs, online presentations including iPod, podcast and PC formats, sales brochures, virtual installation manuals and animated online presentations. The company has more than 3,000+ free online presentations on data communications, internet, wireless, VoIP-Voice over Internet Protocol, PBX Systems, central office switching, protocols, telephony, telecommunications, networking, routing, IPTV, WiMax, power systems, broadband, WiFi-wireless fidelity and other related technologies available at http://www.techtionary.com

Media Library Podcast & iPod/iPhone Tutorials

Multi-Media Reduces Sales Cycle/Costs & Increases Customer Satisfaction

Included with all courses are more than thirty new Flash (.swf), Quicktime (.mov, .mv4) and audio (.mp3) multi-media tutorials are now free as part of a channel partner incentive program.

“These tutorials make advertising, sales training, marketing communications, technical and channel partner education available on the most-widely used devices in the world – Apple’s iPod/iPhone,” noted Tom Cross CEO TECHtionary.com.  “It gives access to users who are time-constrained, mobility-driven and performance-pressured in today’s ruthless business world.  Professionals can learn on the go and anytime they want to whether waiting at the airport or a customer’s office, driving down the street or riding on the bus/train/plane,” Cross added.  Some of these topics are also available on podcasts from www.iTunes.com. 

As a leading technical expert Matt Jolly said, “TECHtionary media animations provide a “pictionary” approach to many common support questions for customers who speak any language.  This reduces the number and length of calls reducing provider’s expenses considerably.  Next, it gives providers the ability to scale their business cost-effectively while maintaining even increasing customer satisfaction.  In addition, TECHtionary animations provide the means to train agents and customers alike rapidly and easily.  These been proven to reduce the delay in decision-making on the part of the customer, thereby accelerating revenues and reducing the customer sales cycle.”

Here is partial list of the multi-media tutorials available: 

- Bandwidth & Packet Basics

- Internet & VoIP Introduction

- CODECs-COmpression-DECompression

- T-1 - ISDN

- VOIP 101 – Technical and Non-Technical Explanation

- SIP IM Presence

- TCP/IP & Firewalls

- ALG-Application Layer Gateways

- WiFi Roaming

- VLANs-Virtual Local Area Networks

- RTP versus RTCP

- RTCP-Real-Time Control Protocol-XR-eXtended Reports

- SIP “How It Works”

- SIP Basics

- SIP Event Notification

- SIP Trunk Replacement

- SIP Security Architectures

- SIP & QoS-Quality of Service

- SIP Applications & Future Outlook

- SIP & TCO-Total Cost of Ownership

- SIP Disaster Planning

- SIP Virtual Tie-Lines

- Integrated/Converged Access

- Key VoIP Options – Hosted/Managed

- SIP Security

- MPLS-Multi-Protocol Label Switching

 These audio-video tutorials are available in number of media formats such as Adobe-Flash (.swf), .mp3 (audio only), iPod (.m4v) and Apple Quick Tim e (.mov). 

NDP-Network Design Professional Certificate

Advanced Enterprise Manager, Professional Manager and Channel Partner Course

~16 hours online.  

Who Should Attend:  - This online course is designed as an advanced course for enterprise executive and technical managers, channel partners, VAR-Value-Added Resellers, SI-Systems Integrators, telephone interconnect, agents, master agents and consultants.  In addition, this course will benefit corporate technical, staff marketing, training business development, sales, public relations and marcom staff, channel managers, operations, engineering, support and other corporate managers for software companies, providers, carriers and hardware manufacturers. 

What You Will Learn:

·         Review the fundamentals of routing versus routed protocols.

·         Explore the complexities and need for sub-net masking.

·         Quickly grasp complex subjects such as multi-casting, anycasting, and the need for content distribution networks and what protocols are critical to their success.

·         Understand basic and advanced TCP/IP concepts features including network routing, security and content distribution. 

·         Probe the issues behind various types of security such as keylogging, cookies, Trojan Horses, spyware, adware, malware and others.

·        Understand the role of various key server functions such as DNCP-Dynamic Host Configuration Protocol, DNS-Domain Name Service and others.   

·         Address the issue of business security, hackers, disaster planning and corporate resilience.

·        Understand indepth the functions of the OSI-Open Systems Interconnection model and how each layer provides critical and uniquely important functions.

·         Assess the emergence of UML-Uniform Modeling Language and how new applications are built and managed using this and others protocols such as XSLT-eXtensible Stylesheet Language Transformations, CSS-Content Style Sheets, RSS-Really Simple Syndication and others are changing the communications landscape.

·         Explore innovative emerging security threats and attacks.   Discover how SPIT, VOMIT, DOS and other terrorist attacks can target not just data, but voice packets.

·         Review key elements in content distribution “trees.”

Detailed Course Outline   

A – Network Access

-          Circuit and packet switching

-          Analog business lines

-          Business trunks

-          SONET-Synchronous Optical NETworks

-          PBX-Private Branch eXchange

-          TDM-Time Division Multiplexing

-          T-1 or ISDN-PRI multiplexer

-          DACS-Digital Access Crossconnect System

-          2-wire and 4-wire circuits

-          Framing Bits – Super Frames

-          T-1, T1 or DS1 and T-3 transmission

-          ISDN-Integrated Services Digital Network – BRI-Basic Rate and PRI-Primary Rate Interface

-          E. protocols on ISDN on an existing telephone network

-          I. protocols on concepts, terminology and services - I.431

-          Q. protocols pertaining to switching and signaling - Q.921/Q.931

-          LAPD-Link Access Protocol D-Data/Delta – signaling

-          LAPB-Link Access Protocol B-Bearer channel - voice/data/content

-          TA-Terminal Adapter

-          NT1-Network Termination type 1

-          NT-2-Network Termination type 2

-          TE1-Terminating Endpoint device type 1

-          DDN-Dial on Demand Networking

-          TE-2-Terminal Endpoint device type-2

-          S/T line coding

-          Bipolar violation

-          2B1Q-2 Binary 1 Quanternary

-          International standards for ISDN – OSI layers

-          ABM-Asynchronous Balanced Mode

-          ISDN wiring practices

-          Encapsulation types used with ISDN for data routing

-          PAP-Password Authentication Protocol

-          CHAP-Challenge Handshake Authentication Protocol

-          Integrated/converged access

-          Multi-Link Point-to-Point Protocol (MLPPP)

-          Multi-link Frame Relay (MFR) protocols

-          Phantom routers

-          HSRP-Hot Standby Routing Protocol

-          Proxy ARP-Address Resolution Protocol

-          MPLS-Multi-Protocol Label Switching with Frame Relay called Pseudo-Wire Emulation.

-          PWE3-PPVNP-Provider Provisioned Virtual Private Network

-          Pushing, Swapping and Popping MPLS packets

-          LER-Label Edge Router

-          LVC-Label Virtual Channel

-          PON-Passive Optical Network, APON, EPON, BPON-Broadband PON, WPON-Wavelength division multiplexing, CPON-Code division multiplexing PON, GPON-Gigabit PON

-          ONU-Optical Network Units

-          Metro-Ethernet - EFM-Ethernet in the First Mile

-          OLT-Optical Line Terminal

-          ONU-Optical Network Unit

-          MVNO-Mobile Virtual Network Operator

-          Wireless IAPP-Inter-Access Point Protocol

-          MIP Mobile IP Roaming State

-          MN-Mobility Neighborhood

-          MN-Mobile Node

-          MP-Mobility Pattern

-          CC-Current Cell

-          NC-Neighboring Cell

-          RN-Routing Neighborhood

-          MIP-Mobile IP

-          802.11 “handovers” to Layer 3

-          TMM-Tentative Mobility Matrix

-          RNI-Router Network Index

-          MNV-Mobile Network Vector

-          RNV-Router Neighborhood Vector

-          CAT-Coverage Area Tuples

-          FDD-Frequency Division Duplex.

-          Passband (pass bandwidth) Filters

-          Multi-path

-          Antenna Diversity

-          Transverter

-          Linear Polarization and E-Electric field

-          Yagi performance gain & Directors

-          Antenna Power Gain - dBi-decibels isotropic

-          Rogue AP-Access Points

-          War Drivers

-          The remainder of this section will focus on antenna technology.

-          Data Center Architecture

-          Aggregation Layer

-          Front End Layer

-          Application Layer

-          Back End Layer

-          Storage Layer

-          Metro Transport

-          CAT1-6E wiring options

-          Wireless options

-          Inline power – power injectors

-          Riser/conduit

-          Blocks and RJ-Registered Jacks

 B. Network Routing

-  Routing Review

-          802.lAB Link Layer Discovery Protocol

-          LLDP MIB-Management Information dataBase

-          MAC-Media Access Control address

-          DHCP-Dynamic Host Configuration Protocol

-          PMTUD-Packet Maximum Transmission Unit Discovery

-          MTU-Maximum Transmission Unit

-          MSS-Maximum Segment Size

-          ICMP-Internet Control Message Protocol messages

-          Tunneling

-  Routing Concepts

-          URL-Uniform Resource Locator

-          DNS-Domain Name Service – Address Resolution

-          Address or A-Record

-          CNAME-Canonical Name Records

-          MX-Mail eXchange Records

-          PTR-PoinTer Records

-          Authoritative Name Server

-          SOA-Start Of Authority Records

-          Iterative Searching

-          Recursive Searching

-  Masking Addresses

-          Wildcard Masks

-          ACL-Access Control Lists in detail

-          Filtering Logic

-          Subnet Mask or VLSM-Variable Length Subnet Mask

-          Slash Notation

-          Extended ACL-Access Control Lists

-          Standard ACL

-          Named ACL

-          Hierarchical IP Address Structure

-          Route Summarization

-  Advanced Routing

-          ARP-Address Resolution Protocol

-          ARP – ICMP hardening

-          Source/flow Learning Hardening

-          Periodic ARP check

-          Valid Packet Attack Protection

-          Port Scan Alerts

-          MIM-Bridge Attack

-          Passive Attack

-          Broadcast Storm

-          Broadcast Domain – flooding and forwarding

-          Collision Domain

-          Collision Detect

-          "Back-off Window"

-          IFS-InterFrame Spacing

-          Contention Window

-          Spanning Tree

-          Store-Forward switching

-          IP Sec Tunnel Mode

-          IP Sec Transport Mode

-          L2-VPN-Layer 2 (DataLink) Virtual Private Network

-          MPLS-Multi-Protocol Label Switching

-          MP-BGP-Multi-Protocol Border Gateway Protocol

-          SAD-Source Address Destination

-          IPsec/IP Sec-Internet Protocol Security

-          Default MDT-Multicast Distribution Tree

-          MSDP-Multicast Source Discovery Protocol

-          PIM-Protocol Independent Multicasting SP-Sparse Mode

-          RP-Rendezvous Points or Shared Root

-          SSM-Source Specific Multicast

-          Bidirectional Tree

-          MSDP-Multicast Source Discovery Protocol

-          SA-Source Address

-          AM-Active Messages

-          IP Anycast

-          Virtual IP

-          IPv4-to-IPv6

-          GRP-Group Routing Protocol

-          GMP-Group Membership Protocol

-          SPT-Shortest Path Tree

-          Mesh-First Tree Networks

-          SRT-Source Rooted Trees

-          SPT-Shortest Path Tree

-          Directed Tree

-          ST-Shared Tree

-          SCT-Shared Center Tree

-          DM-Dense Mode

-          SP-Sparse Mode

-          IGMP-Internet Group Management Protocol

-          Autonomous System (AS) Multicasting

-          RPF-Reverse Path Forwarding

-          Benefits of VPN-Virtual Private Networks

-          Comment on X.25

-  Routing Protocols

-          EIGRP-Enhanced Interior Gateway Routing Protocol

-          EIGRP and IS-IS-Intermediate System-to-Intermediate System

-          TLV-Type-Length-Values

-          DUAL-Diffusing Update Algorithm

-          Feasible Distance

-          Feasible Successor

-          Successors Distance to network (metrics)

-          Metric

-          Adjacency

-          Feasible Distance

-          External IP-TLV

-          IGRP routing classes

-          Tuple or Route Entries

-          Router timers

-          RIP-Routing Information Protocol

-  Current Security Issues

-          Key logging

-          VoIP phone keypad trackers,

-          Keyboard sniffers

-          System monitors, loggers and tracker

-          Wireline physical connector attacks

-          Trojan Horses

-          Sugar Cubes

-          MD5-Message Digest 5

-          Hash algorithms

-          Cookies

-          Spyware

-          Adware

-          Malware

-          GUID-Global Unique IDentifier

-          Network Intrusion Systems    

-          Location Poisoning or URL Poisoning

C. Network Design

-  Indepth tutorial on OSI-Open Systems Interconnection model indepth

-          Layer 1 - Physical

-          Layer 2 – Datalink

-          Layer 3 – Network

-          Layer 4 – Transport

-          Layer 5 – Session

-          Layer 6 – Presentation

-          Layer 7 – Application

- Indepth on Building Wiring/Wireless systems

-  Key elements in a Hierarchical Network - Access, Edge and Core. 

- Routing Protocols - Distance Vector and Link State and details

-          BGP - Border Gateway Protocol

-          EGP - Exterior Gateway Protocol

-          EIGRP - Enhance Interior Gateway Routing Protocol

-          IGRP - Interior Gateway Routing Protocol

-          ISIS - Intermediate System-to-Intermediate System

-          ISO-IGRP - IGRP for mobile systems

-          ODR - On Demand stub Router

-          RIP (covered earlier)

-          OSPF-Open Shortest Path First

-          OSPF Message Types - LSA-Link State Advertisements - 1- Router Link Entry, 2 - Network Entry,

-3 - Summary Entry,4 - Summary Entry, 5 - Autonomous System Entry

-          OSPF Area Types – Backbone, Standard, Stub, Totally Stub

-          OSPF Router Types - ASBR-Autonomous System Boundary Router, ABR-Area Border Router, Backbone, Internal

-          OSPF Metrics

-          Route Summarization

-          Adjacency database/table

-          Topology database/table

-          Route database/table - maintains "best route" information

-          Forests and Schema

-          Domain (domain namespace) and OU-Organization Unit a sub-division of a Domain

-          Kerberos

-          Root Domains - Contiguous (domain) Namespace, Catchphrase

-          Active Directory

-          Group Policies

-          DNS-Domain Name Service

-          SAML-Security Assertions Markup Language

-          Assertions - Authentication Assertion, Attribute Assertion, An Authorization Assertion

-          Server-side applications – ASP Net

-          Middleware

-          SOAP-Simple Open Access Protocol

SANs-Storage Area Networks

-          Hardware or Software Snapshot

-          COW-Copy-On-Write

-          Scale-Up - Vertical Computing

-          Scale-Out - Horizontal Computing

-          Tier 1 - Front-End Appliance Servers

-          Tier 2 - Application Servers

-          Tier 3 - Database Servers

-          Threads and Processes

-          Synchronous data replication

-          Asynchronous data replication

-          Backup solutions - Front-end or Presentation layer, Applications layer, Back-end layer - storage-to-storage recovery

-          Fiber Channel protocol

-          iFCP protocol

-          FCIP-Fiber Channel Internet Protocol

Advanced Application Development

-          UML-Unified Modeling Language

-          CSS-Content Style Sheets

-          XSLT-eXtensible Stylesheet Language Transformations

-          XSL-eXtensible Stylesheet Language

-          XHTML-eXtensible HyperText Markup Language

-          Frameset XHTM

-          .NET & XML-eXtensible Markup Language

Content Distribution Networks - integrated and decoupled architectures

-          Podcasting

-          Blogs - weblogs

-          Pullcasting

-          Sparse mode

-          SALT-Speech Applications Language Tags

-          RSS-Really Simple Syndication

Wireless Technology Manager Certificate

A Manager's Guide to Wireless Communications Technology

Successful Channel Partner Strategies for Getting-In & Staying-In the VoIP Business

~16 hours online.  

Who Should Attend:  - This online course is designed as an introductory course for new-hires, new-to-job enterprise executive and technical managers, channel partners, VAR-Value-Added Resellers, SI-Systems Integrators, telephone interconnect, agents, master agents and consultants.  In addition, this course will benefit corporate technical, staff marketing, training business development, sales, public relations and marcom staff, channel managers, operations, engineering, support and other corporate managers for software companies, providers, carriers and hardware manufacturers. 

What You Will Learn:

·         Probe the issues behind wireless systems such as WiFi-Wireless Fidelity, WiMax and 3GPP.

·         Understand how key local area and wide area wireless networks operate and how they are connected into multi-level mesh networks.

·         Address the issue of wireless business security, disaster planning and corporate resilience.

·         Understand the functions of the new wireless communications “presence” for event notification, instant messaging, text-messaging.

·         Compare and contrast various options in horizontal, vertical, cross and oblique RF-Radio Frequency antenna propagation patterns.

·         Explore wireless business communications applications.  Review how enterprise and SMB-small-medium business are implementing WiFi today and why.   

·         Quickly grasp complex subjects such as RF-Radio Frequency antennas, OSI-Open Systems Interconnection.  As SIP-Session Initiation Protocol emerges are the key VoIP communications protocol, discover how this technology will impact all voice communications systems from key, PBX, IP-PBX, hosted, managed and other systems.

·         Explore innovative emerging security threats and attacks.   Discover how MIM-Man-in-the-Middle, SPIT, VOMIT, DOS and other terrorist attacks can target not just data, but voice packets.

·         Review the fundamentals of wireless technologies such as WiFi, Zigbee, RFID-Radio Frequency Identification, IMS-IP Multi-media Subsystems and other existing, converging and emerging technologies.

·         Understand basic and advanced WiFi security concepts features including network routing, protection and content distribution. 

·         Review future wireless options for voice, data, video and other emerging wireless communications technologies such as “podnets” and how they will impact business communications.  

Detailed Course Outline   

A. Introduction to Wireless Systems - WiFi, 3GPP, HSPDA and other

- Radio Frequency Spectrum – What is frequency? What is spectrum?          

- Applications Overview of all types wireless - Access - get service when no wireline facilities are available- Backup - have service in case of cable cuts - delayed repairs- Bypass/backhaul - gain access to desired carrier- Diversity - multiple access to prevent downtime.

Key types of Local (inside) and Wide (in-outside) area networks:

                - Local Area Wireless - Zigbee, RFID-Radio Frequency IDentification, Bluetooth, WiFi-Wireless Fidelity - 802.1a-z.

                - Wide Area Wireless - Cellular, dual-mode, WiMax, HSPDA-High Speed Packet Data Access.

- SS7-Signaling System 7 concepts for connecting cellular devices: SS7-SCCP-Signaling Connection Control Part, TCAP-Transaction Capabilities Application Part and its sub-layers Component-Sublayer and Transaction Sub-Layer, SCCP-Signaling Connection Control Part, GTT-Global Title Translation, Point Codes, Gateway Screening, SSN-Sub-System Number, Translation Type Codes, VLR-Visitor Location Register, HLR-Home Location Register, IMSI-International Mobile Subscriber Identity, TLDN-Temporary Local Directory Number, MSC-Mobile Switching Center, Q.931-SS7-ISUP-ISDN-Integrated Services Digital Network User Part, IAM-Initial Address Message, Routing label, CIC-Circuit Identification Code, Message Type Code such as: Called Number, Calling Number, DPC-Destination Point Code, OPC-Origination Point Code, CM-Address Complete Message, OPC-Origination Point Code (switch), ACM-Address Complete Message, ANM-ANswer Message, CPG-Call ProGress Message, COT-COTinuity Message, SUS-SUSpend Message, RES-RESume Message, FOT-FOrward message Transfer, INR-INformation Request message, INF-INFormation Message, SSP-Signal Switching Point, SSP-Service Switching Point,  STP-Signal Transfer Points, SCP-Service Control Points and associated links: A Link - Access - SSP to STP - SCP to STP, B Link - Bridge - STP-STP Same Network – Quad, C Link - Cross - STP-STP - Mated Pairs-Dual-Homed, D Link - Diagonal - STP-STP - Different Carriers, E Link - Extended - STP-SSP - To Remote Modules, F Link - Fully-associated - SSP-SSP

B. RF-Radio Frequency Antennas

This is a tutorial on antenna technology.  Among the issues discussed are:

- RF technical issues - Antenna wavelength, impedance, Fresnel, VSWR-Voltage Standing Wave Ratio, - IR-Intentional Radiator, EIRP-Equivalent Isotropically Radiated Power, dBm - deciBel milliwatt, dBSPL - deciBel Sound Pressure Levels, Free Space Path Loss - Path Loss, Uni/Bi-Directional Amplifier, Attenuator, Splitter - Tap - Insertion Loss, Frequency Converter, Lightning Arrestor/Grounding, E-Plane - H-Plane, Azimuth-Altitude-Earth Bulge and others.

- Antenna design - Antenna Power Gain/Loss, FB-Front-to-Back Radio, Directivity, Yagi-Uda, Hairpin, Monopole, Dipole, Whip-Rod, Parabolic, PtMP-Point-to-Multi-Point, PtP-Point-to-Point, Linear Polarization, Vertical, Horizontal  - Oblique, Cross, CP-Circular polarization, RHCP-Right Hand CP, LHCP-Left Hand CP, ERHCP-Elliptical Right Hand CP, ELHCP-Elliptical Left Hand CP, ERH-Elliptical Right Hand, ELH-Elliptical Left Hand, Micro Strip - MEMS-Micro Electro-Mechanical Systems, Conventional Shorted Patch - H Design, Folding of a Conventional SP-Shorted Patch, Folded SP-Shorted Patch, Conventional Rectangular Patch, Unfolded Patch and others.

- Antenna implementation - SISO-Single Input Single Output systems, MIMO-Multiple Input Multiple Output, Spatial Multilink Beamforming, Cochannel interference, Multi-path and Multi-path CDMA-Code Division Multiple Access, Frequency Re-use and others.

- Doppler, Delay and Angular Spread, Near-field reactive near-field space, Fresnel zone or radiating near-field, Far-field or Rayleigh space and others.

- TDMA-Time Division Multiple Access systems, SDMA-Spatial Division Multiple Access, SFIR-Spatial Filtering for Interference Reduction, AAA-Adaptive Antenna Systems.

- 802.16 MAC-Media Access Control, Multiple MAC PDUs-Packet Data Units, SDU-Service Data Units.

Since 802.16 can use various QAM modulations systems, review of QPSK-Quadrature Phase-Shift Keying, DQPSK-Dual Quadrature Phase-Shift, DBPSK-Dual Binary Phase-Shift Keying, and QAM-Quadrature Amplitude Modulation.

- Three format types of the 802.11 data protocol, DSSS-Direct Sequence Spread Spectrum - long format, DSSS - short format, and FHSS-Frequency Hopping Spread Spectrum – format.

- Mobile IP - Geography Information-Based Discovery - AR-Access Router, Neighborcasting, Handoff-based Discovery.

-  IAPP-Inter-Access Point Protocol 802.11f.

MIP Mobile IP Roaming State, MN-Mobile Node, MN-Mobility Neighborhood, a MN-Mobile, CC-Current Cell, NC-Neighboring Cells, AR-Access Routers, AP-Access Points, RN-Routing Neighborhood.

- Auto discovery of the MNV-Mobile Network Vector - RNV-Router Neighborhood Vector, CAT-Coverage Area Tuples, MN-Mobile Node, RNI-Router Network Index, TMM-Tentative Mobility Matrix.

- DRS-Dynamic Rate Shifting or ARS-Adaptive/Automatic Rate Selection, PCF-Point Coordination Function (AP-Access Point controlled access called CFP-Contention Free Period) and DCF-Distributed Coordination Function.

- There are three principal spacing intervals called InterFrame Spaces including: SIFS-Short InterFrame Space, PIFS-Point coordination function InterFrame Space, DIFS-Distributed coordination function, InterFrame Space, EIFS-Extended InterFrame Space.

- Format types of the 802.11 data protocol; DSSS - long format, DSSS - short format and FHSS – format.

- Frame types of 802.11, Control, Management and Data.

- Beacon Management Frames

- CAM-Continuous Aware Mode and PSP-Power Saving Polling (power save).

- Active and passive scanning.

- SSID-Service Set Identifier.

- RBAC-Role-Based Access Control.

C. Wireless Planning & Implementation

- Top-10 Planning and Implementation issues - 1 - User Needs Assessment, 2 - Network Assessment, 3 - Systems Upgrade, 4 - Pre–Installation Planning (Top-10 Planning Concerns), 5 - Data Systems Integration (Top-10 Security Risks), 6 - Installation and Cutover, 7 - Managing Change – Training, 8 - Ongoing Use and Expectations, 9 - Managed Support Services and 10 - Future Applications.

- Top-10 Technical issues - 1 – Duplexer, 2 - FDD-Frequency Division Duplex, 3 - Passband filters, 4 - LOS-Line-Of-Sight, 5 - Multi-path signals, 6 - Diversity options, 7 – Transverter, 8 – Polarization, 9 - Cross polarization and 10 - Antenna gain.

- Review Top-10 WiFi security issues such as  1 - SSID-Service Set IDentifier control, 2 - AAA-Authentication, Authorization and Accounting tracking systems, 3 - Real-time management control and QoS-Quality of Service, 4 - WEP-Wired Equivalent Privacy and Dynamic WEP, TKIP-Temporal Key Integrity Protocol known as WEP2, 5 - MAC-Media Access Control, 6 - DHCP-Dynamic Host Configuration Protocol,

7 - RAP-Rogue Access Points, 8 - BSA-Broadcast Service Area, 9 - Directional Antenna Gain and 10 - EAP-Extensible Authentication Protocol.

D. Future Wireless Outlook – “Instant Ad-hoc Pod Networks”

- Future of SIP Communications Applications – IM-Instant Messaging, Event Notification, Conferencing.

- IPv6 evolving "mobile IP" networks - 6to4 Relay Router Anycast, SPT-Shortest Path Tree, Mesh-First Tree DVMRP-Distance Vector Multicast Routing Protocol.  DV-Distance, SPF-Shortest Path First, RPF-Reverse Path Forwarding, SRT-Source Rooted Tree, Multicast Network - Dense and Spare modes, IP Protocol Multicast, IGMP-Internet Group Management Protocol, MSDP-Multicast Source Discovery Protocol, RP-Rendezvous Points, RPF-Reverse Path Forwarding and others.

- Future of wireless "ad hoc" self-generating networks.

- Future of wireless applications - "pod" networks, RSS-Really Simple, PIM-Protocol Independent Multicasting, and HSPDA-High Speed Downlink Packet Access.

- IMS-IP Multi-media Subsystems - total wireline and wireless IP networks - Service Layer

Application Management, Control Layer Provisioning Charging/Mediation, Connectivity Layer

Number Mapping, HSS-Home Subscriber Server, MRF-Media Resource Function, CSCF-Call Service Control Function, SG-Signaling Gateway, MGCF-Media Gateway Control Function, MGW-Media GateWay.

CTM- Communications Technology Manager Certificate

A Manager's Guide to Communications Technology

~16 hours online.  

Who Should Attend:  - This online course is designed as an introductory course for new-hires, new-to-job enterprise executive and technical managers, channel partners, VAR-Value-Added Resellers, SI-Systems Integrators, telephone interconnect, agents, master agents and consultants.  In addition, this course will benefit corporate technical, staff marketing, training business development, sales, public relations and marcom staff, channel managers, operations, engineering, support and other corporate managers for software companies, providers, carriers and hardware manufacturers. 

What You Will Learn:

·         Review the fundamentals of communications technologies such as telecommunications, internet, IP-Internet Protocol and other existing, converging and emerging technologies.

·         Explore business communications applications.  Review what enterprise and SMB-small-medium business are implementing today and why.  In addition, emerging “killer applications” will be explained in depth.

·         Quickly grasp complex subjects such as OSI-Open Systems Interconnection.  As SIP-Session Initiation Protocol emerges are the key VoIP communications protocol, discover how this technology will impact all voice communications systems from key, PBX, IP-PBX, hosted, managed and other systems.

·         Understand basic and advanced TCP/IP concepts features including network routing, security and content distribution. 

·          Probe the issues behind wireless systems such as WiFi-Wireless Fidelity, WiMax and 3GPP.

·         Understand that WAN is not wide area networks but rather a wide array of networks and the choices and options are not decreasing but rather increasing.

·          Address the issue of business security, hackers, disaster planning and corporate resilience.

·         Understand the functions of the new communications “presence” for event notification, instant messaging, text-messaging and see the benefits of “unified communications” to improve business performance.

·         Assess the emergence of search technology - spider/bot/gophers as well as "everything is IP" technologies such as SOAP-Simple Open Access Protocol, SALT-Speech Applications Language Tags and CSS-Content Style Sheets, RSS-Really Simple Syndication are changing the communications landscape.

·         Explore innovative emerging security threats and attacks.   Discover how SPIT, VOMIT, DOS and other terrorist attacks can target not just data, but voice packets.

·         Review future options for voice, data, video and other emerging communications technologies and how they will impact business communications.  

Detailed Course Outline   

A - Introduction to Digital Communications Technology

1 - Bandwidth - Hertz to Pulses & Optical-RF-Digital MEMS-Micro-Electronic Mirror Systems

2 - Voice to digital to packet transmission  

3 - Transmission Concepts - T-1 – PRI 

4 - Networks - Circuit-switched and Packet-switched 

5 - Introduction to Packets - Bits to Protocols

6 - Wireline & Wireless basics - wireless data access and wireline electrical (power over ethernet)

7 - OSI-Open Systems Interconnection Model - a layered approach to learning everything

8 - Hardware – Routers- IP, Switches-MAC & WiFi-VLAN-VPNs, 

9 - Protocols - What are protocols, who runs the internet and why is everything about the internet important

10 - Wireless and wireless systems bringing it all together  

B. Wireline Systems - POTS, DSL, Broadband

-          Basic telephony - analog POTS-Plain Old Telephone Service

-     Voice switching systems - hosted, managed, IP-PBX systems, open source

-          LAN-Local Area Networks (LANS) - switches, routers

-          WAN-Wide Area Networks (WANS)

                - DSL, T-1, broadband (metro-ethernet, Gig-E),  optical fiber (couplers, chromatic dispersion), ATM-Asynchronous Transfer Mode,  MPLS-Multi-Protocol Label Switching

C. Wireless Systems - WiFi, 3GPP, HSPDA and others

-          Local Area Wireless - Zigbee, RFID-Radio Frequency IDentification, Bluetooth, WiFi-Wireless Fidelity - 802.1a-z

-          Wide Area Wireless - Cellular, dual-mode, WiMax, HSPDA-High Speed Packet Data Access

 D. Innovative Technologies & Management Issues

-          Voice - VoIP-Voice over Internet Protocol, SIP-Session Initiation Protocol

-          Video technology

-          Security - DOS-Denial of Service, spyware, viruses, hackers, crackers, Key loggers

-          IS systems - databases, OLAP-On-Line Analytical Processing, SOAP, Search Engine search systems, XML-eXtensible Markup Language, XMPP-eXtensible Messaging and Presence Protocol

-          CPU Virtualization

-       SAN-Storage Area Networks - continuous data replication, disaster planning

-          Content Distribution Networks - integrated and decoupled architectures, RSS-Really Simple Syndication, CSS-Content Style Sheets, SALT-Speech Applications Language Tags

E. Future Outlook - What is Coming and Coming Fast

-          Future of Voice telecommunications

-          Future of Data communications

-          Future of Wireless

-          Future of Communications Applications – IM-Instant Messaging, Event Notification, Conferencing

Course Leader - Thomas B. Cross – CEO TECHtionary.com has three decades of experience in startups and consulting advisor with leading providers and venture capital companies in market planning and development, hardware/software design and development, project management, intellectual property in telecommunications, information technology, conferencing, teletraining, telecommuting, groupware, networks, call centers, internet, artificial intelligence and other fields. He has managed the successful development of more than 10 software, hardware and internet products to market and received industry awards for this work. He has authored 13 books, wrote, produced and directed 15 commercial videos and creator and producer of the World's Largest Animated Knowledge Source on Technology – http://www.techtionary.com – recipient of Web Hosting Magazine Editors Choice for Best Technical Help.  Tom is a columnist for many leading publications such as Internet Telephony where he is the Technology Editor and columnist on OCS-Office Communications Service Newsletter with a blog at http://blog.tmcnet.com/cross-talk/.  He is a member of the Technical Board of Advisors for the VoIPSA-VoIP Security Alliance. Tom holds CompTIA Certified Security Professional certification and Pearson Vue Certified Test Administrator.