![]() TECHtionary develops & publishes rich media tutorials for the telecom & IT industry. To get custom tutorials developed for your service, solution or application please contact Thomas B. Cross at 303-594-1694 or visit www.TECHtionary.com. TECHtionary University
Free Courses - "You can't sell what you don't know," Douglas Green - Publisher of Telecom Reseller News. And added, "The more you know, the more you can sell." In order to help Channel Partners know more to sell more, TECHtionary created a series of critical success of online courses proven to "increase revenues and reduce the length of the sales cycle." TECHtionary has built a relationship with TBI-Telecom Brokerage Inc, the largest master agency in the U.S. TBI passes 70% of all commissions, bonuses and spiffs to the Channel Partner. TBI represents all of the leading network services providers with a complete set of Local, LD, Internet, Data and advanced telephony SIP products. Courses are free for agents of TBI-Telecom Brokerage Inc. where agents not only receive free training but commissions on network services delivered to customers. For more information on this program, click here: http://www.tbicom.com/tbiu/ There is no limit to the number of employees who can attend the classes, however, each employee must be registered with TBI. To get started email cross@gocross.com or call Tom Cross at 303-594-1694.
Fee Courses - If you are not a Channel Partner or interested in this program, courses are available for a fee of $299 each per person for access of six months. Courses are available for $99 Microsoft Partners and full-members of the SIP Forum. Call for details.
Course
titles include: - CTM-Communications Technology Manager Introduction to the Fundamentals of Digital Communications Technology - WTM-Wireless Technology Manager Job
Training and Implementation of WiFi, WiMax, Cellular and IMS - VBE - VoIP Business Executive Channel Provider & Partner Business Sales & Technical
Strategies for VoIP-SIP - STE - SIP Essentials - Technology Business Executive SIP Essentials - Comprehensive guide SIP-Session Initiation
Protocol - NDP-Network Design Professional Planning
for optical, routing, routing protocols and preparation for industry-wide Cisco, Microsoft, Avaya, Comptia and other
certifications - OCS-Office Communications Server Complete Indepth explanation of Microsoft OCS-Office Communications Server - Media Library Audio-video
tutorials are available in number of media formats such as Adobe-Flash
(.swf), .mp3 (audio only), iPod (.m4v) and Apple Quick DETAILED course outlines are on the pages below. Overview and Reviews This comprehensive curriculum is designed to prepare professionals for career positions as Network Engineer, Sales Engineer, IPT-Internet Telephony-VoIP-SIP Administrator-Network Manager, Network-Systems Administrator, Technical Manager, Network Analyst, Business Owner and others. In addition, this Certification is of importance to professionals in Marketing, MARCOM, Public Relations, Product Management-Marketing, Technical Support, Training, Project Management and other areas. CTM-Communications Technology Manager is for new comers to the industry with little or no background in digital communications technology. STE-SIP Technology Executive is for network administrators, managers, users and implementers of advanced IP internet telephony. VBE-Voice Business
Executive is the only course was created to help channel partners better
understand VoIP-SIP and to help them succeed in the VoIP-SIP business.
There is more than a year of research, interviews, discussions,
meetings and presentations to channel partners, providers,
manufacturer's and other interested parties in the VoIP-SIP industry.
VBE is a business strategy course that includes sales,
marketing, technical issues and critical success issues needed to
stay-in the VoIP-SIP business. WTM-Wireless Technology Manager is an indepth course on cellular technology (not selling cellular), WiFi-Wireless Fidelity, WiMax and other wireless technologies. It is designed to help understand site planning, configurations, security and other issues. OCS-Office Communications Server is the only online course available for Microsoft OCS. OCS provides a fast-study approach to learning about this exciting new approach to telephony. OCS combines courses from STE in one place. OCS also has online labs to review installation. In addition, TECHtionary faculty is available on a consulting basis to help with planning and implementations. ADN-Advanced Data Networking is a technical course reviewing network services, routing, routing protocols, switching, security and other complex issues. What
Providers, Agents and Users are saying about these courses: According
to Matt Jolly of Oxford Networks, “VoIP Business Executive course
VoIP training to a new higher level. For example, there is nothing
like the tutorials SIP available anywhere or from anyone. For the
channel partner or customer, this course provides critical insights
for successful implementation and management. The new user interface
speeds learning allowing viewers to grasp complex concepts faster than
ever before. With this course, VoIP providers can rapidly accelerate
the learning process for their channel partners which in turn
accelerate revenues. Now is the time for users and providers alike to
make this course an integral part of their business operations.”
Matt Jolly - .......................................... About
TECHtionary.com For more
information on this program, call Tom Cross at 303-594-1694 or cross@gocross.com.
TECHtionary.com
produces dealer and customer training programs, online presentations
including iPod, podcast and PC formats, sales brochures, virtual
installation manuals and animated online presentations. The company
has more than 3,000+ free online presentations on data communications,
internet, wireless, VoIP-Voice over Internet Protocol, PBX Systems,
central office switching, protocols, telephony, telecommunications,
networking, routing, IPTV, WiMax, power systems, broadband,
WiFi-wireless fidelity and other related technologies available at http://www.techtionary.com Media
Library
Podcast & iPod/iPhone Tutorials Multi-Media Reduces Sales
Cycle/Costs & Increases Customer Satisfaction “These
tutorials make advertising, sales training, marketing communications,
technical and channel partner education available on the most-widely
used devices in the world – Apple’s iPod/iPhone,” noted Tom
Cross CEO TECHtionary.com. “It
gives access to users who are time-constrained, mobility-driven and
performance-pressured in today’s ruthless business world.
Professionals can learn on the go and anytime they want to
whether waiting at the airport or a customer’s office, driving down
the street or riding on the bus/train/plane,” Cross added.
Some of these topics are also available on podcasts from www.iTunes.com.
As a leading technical expert Matt Jolly
said, “TECHtionary media animations provide a “pictionary”
approach to many common support questions for customers who speak
any language. This reduces the number and length of calls
reducing provider’s expenses considerably.
Next, it gives providers the ability to scale their business
cost-effectively while maintaining even increasing customer
satisfaction. In addition,
TECHtionary animations provide the means to train agents and customers
alike rapidly and easily. These
been proven to reduce the delay in decision-making on the part of the
customer, thereby accelerating revenues and reducing the customer
sales cycle.” -
Bandwidth & Packet Basics -
Internet & VoIP Introduction -
CODECs-COmpression-DECompression -
T-1 - ISDN -
VOIP 101 – Technical and Non-Technical Explanation -
SIP IM Presence -
TCP/IP & Firewalls -
ALG-Application Layer Gateways -
WiFi Roaming -
VLANs-Virtual Local Area Networks -
RTP versus RTCP -
RTCP-Real-Time Control Protocol-XR-eXtended Reports -
SIP “How It Works” -
SIP Basics -
SIP Event Notification -
SIP Trunk Replacement -
SIP Security Architectures -
SIP & QoS-Quality of Service -
SIP Applications & Future Outlook -
SIP & TCO-Total Cost of Ownership -
SIP Disaster Planning -
SIP Virtual Tie-Lines -
Integrated/Converged Access -
Key VoIP Options – Hosted/Managed -
SIP Security -
MPLS-Multi-Protocol Label Switching SIP Essentials Technology Executive Version 2.0c Online Executive Guide to SIP-Session Initiation Protocol 2
Days Onsite or ~16 hours online.
Course fees are normally $299 per user for online courses. Who
Should Attend: - This online course is designed for enterprise executive and
technical managers, channel partners, VAR-Value-Added Resellers, SI-Systems
Integrators, telephone interconnect, agents, master agents and
consultants. In addition,
this course will benefit corporate technical, staff marketing, training
business development, sales, channel managers, operations, engineering,
support and other corporate managers for SIP-VoIP providers, carriers,
software developers and hardware manufacturers.
What
You Will Learn: ·
Review the fundamentals of IP-Internet Protocol and platforms required for high
performance SIP-VoIP systems. This
includes soft switches, gateways, routers, services and other critical
components. ·
Explore business applications and opportunities.
Review what customers are buying today and why they are buying.
In addition, emerging “killer applications” will be explained
in depth. ·
Quickly grasp complex subjects such as H.323, MGCP and SIP.
As SIP-Session Initiation Protocol emerges are the key VoIP
communications protocol, discover how this technology will impact all
voice communications systems from key, PBX, IP-PBX, hosted, managed and
other systems. ·
Understand basic and advanced SIP-VoIP concepts features.
From hosted, managed, IAS, and IP-PBX, quickly understands
“what’s-what” for different customer applications and business
models. ·
Probe the issues behind Integrated and Converged Access.
Understand when and why organizations need a converged access
solution. ·
Understand
why “network assessment” is critical to any SIP-VoIP
implementation and why this step cannot be overlooked. ·
Address the issue of QoS-Quality of Service by overcoming jitter, echo, noise and
other network problems. Review
the role of RTCP and other tools to monitor and maintain high
performance VoIP networks. ·
Understand
the functions of the new communications
“toolbar.” See how the
benefits of “unified communications” as they improve business
operations. ·
Assess the Top-10 issues why SIP trunking and hosted VoIP is more than
“dial-tone,” and how it can represent change in the business and
business model of even the smallest enterprises.
Discuss and explore new ways to improve fundamental business
processes. ·
Explore
how a SIP-VoIP call is processed and review potential security attacks.
Discover how SPIT, VOMIT, DOS and other terrorist attacks can
target not just data, but voice packets. ·
Review SIP and SIP Trunking and all the implications and applications from TCO-Total
Cost of Ownership to QoS-Quality of Service.
SIP Trunking is the most profound new form of telecommunications
since POTS. Detailed
Course Outline A . Fundamental
Network and IP Technologies – the IP in SIP ·
1 –
Voice-to-Digital-to-Packet Transmission ·
2 –
Back To Basics – Cabling and Electrical ·
3 –
Transmission Concepts – DSL, T-1/E-1, ISDN-PRI, SIP Trunking, GIG-E ·
4 –
Optical Fiber & Bandwidth ·
5 –
Integrated Access Services – Dynamic Bandwidth Allocation – BOD-Bandwidth
On Demand ·
6 –
Introduction to IP-Internet Protocol and VoIP-SIP · 7 – TCP/IP and other Protocols and Layers – RTP, RTCP, SDP, SOAP, SALT
- Call processing with
Route, Image, DHCP, DNS, Image, Configuration servers ·
8 –
Hardware – Routers, Switches – MAC-Media Access Control,
WiFi-VLANS-VPNS ·
9 –
Protocols “Rules of the Road” – H.228, H.323, MGCP, SIP, and
Desktop “Softphones,” “Toolbars” and other end points (desksets) ·
10 – IP-PBX and Hosted VoIP/SIP –
Integrated/Unified/Homogenized B.
Top-10 Critical Technologies to SIP 1 –
IP protocol, IP networking and a VPN 2 - The
difference between IAS-Integrated Access Service versus Converged Access
Service -
Enhanced IAS with MPPP-Multi-link Point-to-Point Protocol, PPP Multilink
Protocol (MP), L2TP-Layer 2 Tunneling Protocol 3 –
SIP-Session Initiation Protocol Trunking 4 –
Justification for an IP PBX – options and approaches 5 –
Technical difference between IAS-Integrated Access Service, Hosted and
Managed VoIP
- Call
processing with Route, Image, DHCP, DNS, Configuration servers -
Media Gateways replace PBXs - the following
tutorials are some examples of customer applications of MG-Media
Gateways:
-
Connection of IP-PBX to PSTN - SC-Session Controllers or SBC-Session Border Controllers are access devices operate at Layer 5 Session Layer, where as routers operate at Layer 3 Network. Some of the key SBC/SC functions are: - Secure network peering - private and public to enhance performance - Topology hiding - using various types of inter-AS-Autonomous System features as well as separating media (voice) and hide signaling (IP addresses) and data streams (traffic) - Border call routing - routing at AS level rather than with interior protocols - Interoperability - access/restrict to reduce voice spam - QoS & Call Admission Control - load/jitter correction - Billing systems interoperability - reduce billing errors - NAT-Network Address Translation - routing for maximum performance - CALEA-Communications Assistance for Law Enforcement Act - Compatibility with billing - Dialect conversion - Protocol conversion - Codec conversion - Firewall restrictions - Wholesale and Transit peering 6
– “Open Source” PBX options 7
– QoS-Quality of Service importance - how to measure it and fix it 8
– Softphones – Where
they make sense - user benefits 9
- The difference
between IPT-Internet Protocol Telephony and VoIP - Cisco, Broadsoft,
Sylantro and other platforms 10
- Unified Communications –
Mobility Applications
C. Top-10 Steps to a Successful SIP Implementation 1 - User Needs Assessment 2 - Network Assessment 3 - Systems Upgrade - Indepth POE-Power Over Ethernet & Comprehensive
Disaster Planning Tutorial 4 - Pre–Installation Planning 5 - Data Systems Integration - VLANs, VoWLANS,
Planning for WiFi, WiFi and IP Wireless "Roaming," WiFi
Security and more 6 - Installation and Cutover 7 - Managing
Change - Training 8 - Ongoing Use and Expectations 9 - Billing 10 - Managed Services - TCO-total cost of ownership,
monitoring, remote support, training, business development and others
& Future Applications
D. Diagnosing & Tools for Troubleshooting SIP Networks 1 - Problems: - Delay 2 - Testing for Problems - RTCP-XR-MRB-eXtended Reports -
Metrics Report Block 3 - More than 30 Problems and Common Solutions - like "CarTalk" bring your problems to "Nettalk" 4 – Best Practices - review of concepts such as Resiliency & Reliability – QoS in VoIP-SIP 5 – Vendors of Technical Solutions for VoIP Network Management 6 -
Conclusions and the Bottom Line E. SIP Essentials - SIP Introduction and Overview -
SIP Definition – IETF (RFC-3261) and Manufacturers
- CPL-Call Processing Language
- AOR-Address Of Record – q-values
- Location Service - DNS-Domain Name Service
- CPL-Call Processing Language
- B2BUA-Back-2-Back User Agent -
SIP-SS7-Signaling
System 7 call processing including – IAM-Initial Address Message,
Routing label, CIC-Circuit Identification Code and Message Type Code.
Examples of Message Type Codes include: Called Number, Calling Number,
DPC-Destination Point Code, OPC-Origination Point Code, SS7-ISUP
ACM-Address Complete Message, ANM-ANswer Message, CPG-Call ProGress
Message, COT-COTinuity Message, SUS-SUSpend Message, RES-RESume Message,
FOT-FOrward message Transfer, INR-INformation Request message, INF-INFormation
Message, RELease and other messages. -
SIP – Applications Layer 7 Protocol – Peer-to-Peer protocol -
SIP – Before and After -
SIP and Hosted – Better or Worse or Both -
SIP Signaling – Introduction, URI-Uniform Resource -
SIP & SBC-Session Border Controllers, servers, gateways, -
SIP with and without IADs-Integrated Access Devices -
SIP and SIP Phones, Softphones, Mobility, - SIP
Signaling Basics – Inbound/Outbound calling -
SIP Trunking –
Incremental “Slope” Growth -
CODECS-COmpression-DECompression signal processors – issues and
answers F. SIP Trunk Replacement & Disaster Planning -
SIP & Open Standards -
SIP and Trunk Replacement – same or different thing -
SIP and Proxy ARP-Address Resolution Protocol -
SIP and HSRP-Hot Standby Routing Protocol -
SIP and MPLS-Multi-Protocol Label Switching – COS and QoS -
SIP QoS – oxymoron or critical concept -
SIP on-net and off-net issues – overflow call processing -
SIP TCO-Total Cost of Ownership – Top-10 Benefits G. SIP Technology - Indepth -
SIP – OSI-Open Systems Interconnection - "If you do not
know where you are going, what difference does it make which path you
take".....Cheshire Cat (Alice in Wonderland) -
SIP “Methods” – Writing call processing as easy as email
– invite, ACK, bye, etc. -
SIP Signaling “commands” – 1xx-6xx -
SIP Inbound and Outbound call processing - SDP-Session Description Protocol - headers, Via, Max-Forwards, To:, URL-Uniform Resource Locator, URI-Uniform Resource Identifier, call-ID, Cseq, Contact, Content-Type, Content-Length, Security and others -
Session Description Protocol Security Descriptions (SDES) -
SIP Features - Forks, SIP Proxy, Redirect, Presence, Forking –
parallel-sequential-mixed, loops, spirals -
SIP Network devices - UA-User Agent, UAC-User Agent Client, UAS-User
Agent Server -
Proxy Server, Redirect Server, Registrar Server,
B2BUA-Back-to-Back User Agent -
SRTP-Secure Real-time Transport Protocol (RFC-3711)
-
Authentication Tag and the Master Key Identifier
- Encryption H. SIP Security – “Best Practices” – Reality Check
-
SIP Security “Best Practices” – overview - SIP
Firewalls and Security – SPIT-SPam over Internet Telephony, DOS-Denial
Of Service, VOMIT-Voice Over Misconfigured Internet Telephony and other
emerging problems -
SIP Security and “Access Policy” – Stateful IP Filtering
and Inspection, Static and Stateless IP Filters, TLS-Transport Layer
Security, NAT-Network Address Translation, Persistent connection,
Multi-homed hosts, etc. -
SIP and MIM-Man-In-the-Middle attacks – Understanding wireline
and WiFi wireless attacks -
Telephone Numbers
– North American Numbering Plan and International ENUM-E.164 I. SIP Security Architectures – Building Blocks
-
SIP Security
Architectures – eight different VoIP configurations evaluating
SIP-Aware Firewalls and other security options
-
- Type 1
– Dedicated IP Pipe for VoIP
- Type 2 – Merged MPLS-Pipe with LER Tagging VoIP
- Type 3 – Merged IP pipe with SIP-Aware Firewall (SAFW)
- Type 4 – Separate IP Pipe for VoIP with Existing Non-SIP
Firewall and SIP-Aware Firewall (SOFW)
- Type 5 – Merged IP Pipe with Incumbent Non-SIP-aware
Firewall, No DMZ Port and SIP-aware Firewall (SAFW)
- Type 6 – Looks like Type 5 but Merged IP Pipe with Incumbent
Non-SIP-aware Firewall, No DMZ Port and SIP-aware Firewall
- Type 7 – Merged IP Pipe with Incumbent Non-SIP-aware Firewall
with a
- Type 8 – Merged
IP Pipe with Incumbent Non-SIP-aware Firewall -
Other approaches to SIP Security - Proxy/Gateway Inside the
Firewall, Proxy/Gateway in Co-Edge Mode and Proxy/Gateway Outside the
Firewall, how Firewalls add time delays to TCP/IP - 50-Point Comprehensive SIP Security Checklist - more than 50 different security concepts to review and include in the implementation and ongoing network management program - SIP Security-Privacy Lifecycle Management - key planning for capturing, storage, users, and disposition (archiving/destruction J. SIP Class of Service & Quality of Service
-
SIP COS-Class Of Service and QoS-Quality of Service – ethernet
meets “smart” IP -
Managing “real-time” voice with RTCP-Real-Time Control
Protocol – MRB-Metrics Report Blocks -
Inside MRB – what’s what with all the info K. SIP Applications and Future Outlook -
SIP Applications
– IM-Instant Messaging call screening
- SIP Presence Communicated by IM-Instant Messaging
- Click-to-call and others -
SIP for Call Centers – calling options and pricing benefits - Event Notification
- Ondemand Conferencing -
Integration of additional "third-party" developed
SIP-enhanced services provides additional business and enterprise
justification for SIP trunking. -
UDDI-Universal Description, Discovery and Integration uses
standards-based services such as XML, HTTP, SOAP, TCP/IP (define above)
uniform service description and service discovery protocol. Discovery
services provide a consistent publishing interface and allow
programmatic discovery (registration) of services.
Description services provide the means for internet registration
- to be found but not advertisement or placement on search engine
listings. UDDI
file structures are designed using a
"publish-once-read-by-many" concept.
That is, web site URL-Uniform Resource Locator can be designed
using UDDI standard file structures which can be published to the UDDI
server network. The UDDI
network can be accessed (discovered) by search engines, customers and
other list builders in a standard published (register) format.
UDDI Registries and protocol servers with: -
White Pages - Names, Address, Contact and Vcard information -
Yellow Pages - Industry categorizations and taxonomies -
Green Pages - Technical information including internal URL file
discovery structures -
UDDI is also designed to replace the robot.txt search engine web
site document structure concept. Here are some of the web site
description-discovery-registry information retrieved by search engine
spiders/bots and other retrieval programs. -
Voice-driven yellow pages - SALT-Speech Applications Language
Tags adds voice commands to web applications.
SALT is an extended set of markup (meta) tags based on
XML-eXtensible Markup Language though compatible with HTML-Hyper-Text
Markup Language and others. -
SIP – exciting new applications -
SIP Total
Tutorial with Future Outlook – IMS-IP Multi-media Systems – content
servers, wireless integration, media gateways, etc. Online OCS-Office Communications Server Fundamentals
of OCS Course Concept The fee for this course is $499 per person with discounts for five or more and 50 or more (flat-rate) students. That is, if you have need to train 10 or more students (staff, channel partners, etc.), the flat-rate option is extremely cost effective. In addition, with a one-year contract the courseware can be installed on your servers for tracking, logging and other marketing purposes. This
course is not for the technical repair or programming of
vendor-specific equipment. It
is a business strategy course that includes sales, marketing,
technical issues and critical success issues needed to understand SIP
and OCS technology. Like
with life, there is not a consistent “look and feel” of the
content. Designing and
animating requires an enormous amount of work and sometimes either
font size or some other graphic factors are compromised to get the job
done. There
are NO refunds. However,
we hope you like the enormous effort that went into building this
innovative new approach to learning as this course is being constantly
updated. Your feedback
during and after class is appreciated and will be incorporated into
subsequent versions. If you need a "slice" of the course before you buy, here are two examples of 300+ other Flash-animated slides in this course. VoIP-101 - How It Works - non-technical explanation: http://www.techtionary.com/ocs/voip101 OCS Configurations http://www.techtionary.com/ocs/example In addition, you can also see more OCS tutorials on the following blog: http://blog.tmcnet.com/cross-talk/ SIP & Microsoft OCS-Office Communications Server with Virtual Online
Demonstration Virtual Lab This is the online (e-learning) version of the executive and operational guide to SIP-Session Initiation Protocol & Microsoft OCS-Office Communications Server/Communicator. These are the exact slides presented in the classroom version but without the instructor. The slides are pretty explanatory and interaction is available via email. In addition, more than 30 multi-media audio (voiceover) tutorials are provided. However, as we all know, online learning is like buying a book, you the reader have to push yourself through the book. This course is designed to help enterprise technical-executive managers, channel partners and others better understand SIP-Session Initiation Protocol and Microsoft’s OCS-Office Communications Server. There is more than a year of research, interviews, discussions, meetings and presentations to channel partners, providers, manufacturer's and other interested parties in the SIP-VoIP industry. As part of the online presentations, a “virtual OCS” lab/demonstration will be included. The purpose of the virtual demonstration is to give attendees a “test drive” of OCS and be able to ask implementation and configuration questions. The lab is in the R&D stage of development and may change without notice. This
is not a "hand-on" lab but a online demonstration. Course
Overview Who
Should Attend: - This onsite and online course is designed for enterprise
executive and technical managers, channel partners, VAR-Value-Added
Resellers, SI-Systems Integrators, telephone interconnect, agents,
master agents and consultants. In
addition, this course will benefit corporate technical, staff
marketing, training business development, sales, channel managers,
operations, engineering, support and other corporate managers for SIP-VoIP
providers, carriers and manufacturers.
What
You Will Learn: ·
Explore Microsoft’s OCS-Office Communications Server
features, concepts, call flows, configurations and other issues for
evaluation and implementation. ·
Review the fundamentals of IP-Internet
Protocol and platforms required for high performance
SIP-Session Initiation Protocol, IT-Internet Telephony or VoIP-Voice
over Internet Protocol systems. This
includes soft switches, gateways, routers, services and other critical
components. ·
Explore business applications and
opportunities. Review what
customers are buying today and why they are buying.
In addition, emerging “killer applications” will be
explained in depth. ·
Quickly grasp complex subjects such as
H.323, MGCP-Media Gateway Control Protocol and SIP.
As SIP-Session Initiation Protocol emerges are the key VoIP
communications protocol, discover how this technology will impact all
voice communications systems from key, PBX-Private Branch eXchange,
IP-Internet Protocol-PBX, hosted, managed and other systems. ·
Understand basic and advanced
SIP-VoIP concepts features. From
hosted, managed, IAS-Integrated Access Service, and IP-PBX, quickly
understands “what’s-what” for different customer applications
and business models. ·
Probe the issues behind Integrated and
Converged Access. Understand
when and why organizations need a converged access solution. ·
Learn why “network assessment” is
critical to any SIP-VoIP implementation and why this step cannot be
overlooked. ·
Address the issue of QoS-Quality of
Service by overcoming jitter, echo, noise and other network problems.
Review the role of RTCP-Realtime Transport Control Protocol and
other tools to monitor and maintain high performance VoIP networks. ·
Understand the functions of the
new communications "ribbon" or “toolbar.”
See how the benefits of “unified communications” as they
improve business operations. ·
Assess the Top-10 issues why SIP trunking
and hosted VoIP is more than “dial-tone,” and how it can represent
change in the business and business model of even the smallest
enterprises. Discuss and
explore new ways to improve fundamental business processes. · Explore how a SIP-VoIP call is processed and review potential security attacks. |